Frequently Asked Questions - All FAQs
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We try to estimate repair costs as close as we can, nevertheless the final price may be different.If we found the total is likely to be increased by more than 10% (eg. original quote was £25 and total will be more than £27.50) we will get in touch, explain reasons for such increase and ask for your permission before going ahead with repair. It works better in some cases if, when booking the bike in, you inform us about maximum you are prepared to spend and we will make sure we don't go over this maximum.
We will have the repair done by the agreed time in most cases so you need to just come and collect. If we have the opportunity to finish it earlier, and are not busy serving other customers, we will text or call phone number provided.
Sometimes we can repair your bike on the spot, especially if it is something simple and we don't have backlog of repairs. In most cases though, you will need to leave your bike with us for a few hours, nevertheless we strive to get most of the repairs done as soon as possible due to restricted storage space, so you can expect your bike will be ready on the same or following day. The repair may take longer if we need to order parts, or if we need to wait until member of staff who can perform such repair is available.
Is it possible to fit parts I acquired elsewhere (eg. bought on-line) and do you surcharge for doing so?
We are happy to fit any parts you purchased on-line, inherited, etc. without surcharging on labour, provided the parts are complete (meaning there are no missing bolts, washers, springs, etc. and the parts are in working condition so they can be fitted and adjusted without modification).
Any insurance covering theft, accident, third party liability, etc. is sole responsibility of the customer and we do not offer any insurance scheme at the moment.
Yes, we have a few sets of Shimano SPD (both types, MTB and Road) pedals available at no extra cost so you just need to bring your shoes. It is still recommended to e-mail or call us on +441865424444 to make sure we have the right type reserved for you.
First you need to contact us to obtain bicycle details (make, model, size, colour, frame number and other specific features), then you should report the crime to Police instructing them they should contact Cycloanalysts if the bike gets recovered. They will issue Crime Reference Number which we will keep on records. As the signatory of Hire contract is liable for lost or stolen equpment up to the full retal price, we need to collect such payment before releasing credit card details. In case the bike gets returned to us, we will issue refund less any costs required for returning the bike back to pre-hire condition.
You can use online crime reporting tool at https://www.thamesvalley.police.uk/report-a-crime or call 101 (non-emergency phone number).