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Frequently Asked Questions - Bicycle hire
Any insurance covering theft, accident, third party liability, etc. is sole responsibility of the customer and we do not offer any insurance scheme at the moment.
First you need to contact us to obtain bicycle details (make, model, size, colour, frame number and other specific features), then you should report the crime to Police instructing them they should contact Cycloanalysts if the bike gets recovered. They will issue Crime Reference Number which we will keep on records. As the signatory of Hire contract is liable for lost or stolen equpment up to the full retal price, we need to collect such payment before releasing credit card details. In case the bike gets returned to us, we will issue refund less any costs required for returning the bike in pre-hire condition.
You can use online crime reporting tool at https://reportonline.thamesvalley.police.uk/ or call 101 (non-emergency phone number).