All products are sold in accordance to Consumers Rights Act 2015.
New bikes are warrantied for minimum 12 months from the date of purchase. This warranty generally does not cover fair wear&tear and damages caused by accident, misuse, abuse, neglect, pressure washing. It also does not cover any labour and carriage charges.
Giant & Liv Warranty Information
Lifetime warranty on frames (except on models intended for downhill purposes)
Rigid Forks- Ten Years
Frames on models intended for downhill purpose - 3 Years
Paint finish and decals - 1 Year
Giant & Liv warranties are subject to the following weight limits (including luggage):
XC, Marathon, Hardtail: 138kg
All Mountain: 138Kg
Cyclo cross: 136Kg
Giant warrants for the original owner only the frame, rigid fork, or original component parts of each new Giant
brand bicycle to be free from defects in material and workmanship for the following specified periods:
Warranty of lifetime for -
The bicycle frame, except on models intended for downhill purposes.
Warranty of ten years for -
Warranty of three years for -
Frames on models intended for downhill purpose.
Warranty of one year for -
Paint finish and decals.
All other original parts, including rear shock linkages, but excluding non Giant Brand parts, suspension
forks, and rear shock absorbers. (All non Giant brand parts, suspension forks, and rear shock absorbers
shall be covered exclusively by the stated warranty of their original manufacturer.)
REQUIRED ASSEMBLY WHEN PURCHASED
This warranty applies only to bicycles and framesets purchased new from an Authorized Giant Dealer and
assembled by that dealer at the time of purchase.
Unless otherwise provided, the sole remedy under the above Giant warranty, or any implied warranty, is limited
to the replacement of defective parts with those of equal or greater value at the sole discretion of Giant. This
warranty extends from the date of purchase, applies only to the original owner, and is not transferable. In no
event shall Giant be responsible for any direct, incidental or consequential damages, including, without limitation,
damages for personal injury, property damage, or economic losses, whether based on contract, warranty,
negligence, product liability, or any other theory.
The above warranty, or any implied warranty, does not cover:
Normal wear and tear on parts such as tires, chains, brakes, cables and gearwheels in situations where
there are no assembly or material defects.
Bicycles serviced by other than an Authorized Giant dealer.
Modifications from the original condition.
Use of the bicycle for abnormal, competition and/or commercial activities or for purpos es other than those
for which the bicycle was designed.
Damage caused by failing to follow the owner’s manual.
Paint finish and decal damage resulting from taking part in competitions, jumping, downhill and/or training
for such activities or events or as a result of exposing the bike to, or riding the bike in, severe conditions or
Labor charges for part replacement or changeover.
Except as is provided by this warranty and subject to all additional warranties Giant and its employees and
agents shall not be liable for any loss or damage whatsoever (including incidental and consequential loss or
damage caused by negligence or default) arising from or concerning any Giant bicycle.
Giant makes no other warranties, express or implied. All implied warranties, including the warranties of
merchantability and fitness for a particular purpose are limited in duration to that of the express warranties stated
Any claim against this warranty must be made through an Authorized Giant Dealer or distributor. The purchase
receipt or other proof of the date of purchase is required before a warranty claim may be processed.
Claims made outside the country of purchase may be subject to fees and additional restrictions.
Warranty duration and detail may differ by frame type and/or by country. This warranty gives you specific legal
rights, and you may also have other rights which may vary from place to place. This warranty does not affect
your statutory rights.
Merida Warranty information
Merida provides the original owner, from date of purchase, the following warranty against materials or manufacturing defects;
Rider and equipment weight limit - 120Kg
No racing exclusions; That is what our bikes are designed for!
LIFETIME- All Merida frames are guaranteed to be free from material or manufacturing defects for the entire ownership of the original owner
FIVE YEARS- Carbon and Aluminium rigis forks are guaranteed for five years from the date of purchase
TWO YEARS- Rear suspension components are guaranteed for two years from date of purchase
ONE YEAR- Merida branded components and paint/finish are guaranteed for one year from date of purchase
The warranty for all other branded original components, such as Shimano, SRAM and FSA iscovered by the terms and conditions of the component manufacturer's warranty
In the case of these branded components failing, you should contact the appropriate distributor directly.
WARRANTY CLAIMS WILL ONLY BE ACCEPTED IF:
- The claim is from the original owner and is supported by proof of purchase
- The bicycle has only been used for its intended purpose and has not been fitted with anything other than original spare parts and accessories
- A first service has been performed by an authorised Merida dealer within 6 months of purchase
- The bikes suspension system was serviced by an authorised Merida dealer at least once per year
THIS WARRANTY DOES NOT COVER:
- Normal wear and tear
- Damage caused by accidents, neglect or abuse
- Improper assembly
- Improper follow up maintenance
- Modification or alteration of the frame or original components
- Direct, Incidental or consequential damages, including damages for personal injuries, property damage or economic loss
- Labour charges for part replcement or changeover
- Transport charges for replacement parts
As the Merida range is updated annually, Merida UK reserves the right to provide an equivalent, current, frame in the colour available at the time.
Where no such frame is available, a higher level model may be offered with a surcharge for the upgrade.
Warranty claims made outside the UK will be subject to the warranty terms and conditions applying to the country in which the claim is being made.
THE FOLLOWING INFORMATION WILL BE REQUIRED TO INITIATE THE CLAIM PROCESS;
- A copy of original proof of purchase
- The bicycle model name, model year, size and serial number
- A full description of the fault, accompanied by digital photos of the entire bike and the defect
If the cause of the fault isn't initially clear, the defective product may need to be returned to Merida UK for closer inspection.
MERIDA CARBON CRASH REPLACEMENT
We understand that accidents can happen.
Whilst a Merida carbon frame is fantastic for providing that competative advantage, the inherent material properties of carbon fibre can severly compromise the structural integrity of the frame when subjected to impact.
For this reason, from the 2011 model year we offer to the original owner of any Merida carbon frame a crash replacement carbon frame at 50% off the normal retail price.
To make use of this service customers who have sustained crash related damage to their Merida carbon frame must return their damaged frame with orginal proof of purchase to an authorised Merida dealer for inspection.
If the damage is deemed to have compromised the integrity of the frame, an equivelent cash replacement frame will be offered at 50% less than normal retail price.
TO INITIATE THE PROCESS THE DEALER SHOULD FOLLOW THE STANDARD WARRANTY PROCESS ABOVESTATING THAT THIS IS A CRASH REPLACEMENT CLAIM
CONDITIONS OF CRASH REPLACEMENT FRAME PROVISION
The Merida Carbon Crash Replacement offer is subject to stock availablity.
If the equivalent current model bicycle frame is not available, alternatives will be offered.
The customer will pay 50% of the frames RRP plus carraige costs direct to Merida UK prior to the frame being dispatched.
The frame will be delivered to the dealer for assembly.
The dealer will negotiate and charge labour costs for replacement frame build up direclty with the customer.